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Customer Care

Feedback and Suggestions

At VFS Global, we continually leverage on our technology-enabled systems, processes and pioneering expertise, to deliver consistent best-in-class experiences across all customer touch points, keeping our customer’s security a top-priority at all times.

Do you have a complaint?

Our complaints redressal system aims at efficiently and effectively dealing with all complaints to ensure a satisfying resolution in a timely manner.

When sharing a complaint, please include the following details for a prompt redressal:

  • Your name and contact details
  • A clear description of your complaint (E.g. dates, location, names of personnel dealt with, and any other relevant background)
  • Type of application and associated application reference number (s)

We value your feedback and suggestions.

To help us serve you better, please click here to share your feedback and suggestions.

We will get back to you within 2-4 business days.